Scheduler Phone: 
Upcoming Appointments
View/Check/Cancel upcoming appointments here.
Schedule an Appointment
Crisis (Disconnects) & PRC ONLY
Reconnect Requests
Reconnect Waitlist ONLY
Upload Documents
Upload documents for your upcoming appointment here.
Appointment Eligibility Criteria
Summer Crisis Program (SCP) – provides a ONE time benefit once per cooling season to an income-eligible Ohioan’s electric bill. The program will operate this year from July 1, 2025, to Sept. 30, 2025. Eligible clients are those at or below 175% of the FPG for a family of up to eight, or at or below 60% SMI for a family of nine or more.
Clients must also meet at least one of the following criteria for the program:
- A household member who is 60 years of age or older
- A household member with a documented medical condition
- Have a Disconnect Notice
- Have been shut off or trying to establish new electric service
Please Also schedule a appointment if you have:
- A Valid PRC voucher from the County
For households without service- The Reconnection Waitlist serves as a starting point to assistance. Households confirmed to be without service at the time of request will receive priority scheduling to get services restored. Those with disconnection notices will need to schedule an Appointment. The scheduler is available 24/7 and shows all appointment availability. New appointments open daily.
Document Submission Details
All required documents must be uploaded to IT front desk within 24 hours of your scheduled appointment. Incomplete appointments that have no documents uploaded will be canceled by 3:30 pm the prior business day and you will be required to reschedule your appointment. Instructions including required documents & how to upload can be found by clicking the UPLOAD button link. Other options for an appt can be obtained by calling the new CHN phone number of: 216-600-8108.
If you are unable to use the online scheduling system to submit your crisis appointment documents, you can also fax your documents to 216-912-0700 ATTN HEAP
When faxing, please use a cover page providing your full name, day and time of your appointment and the confirmation number. Please be aware that faxing can take up to 3 days, so ensure that you are allowing yourself enough time.
Please Note: All crisis appointments are conducted by phone. You do not need to visit an office location.
Reverification Notes
Did you know that you can conveniently self-apply online? If your services are on and you do not have a disconnect notice, an appointment is not required!
We invite you to apply online now by clicking the link here: APPLY ON-LINE or Mail application/reverification directly to:
Office of Community Assistance, Home Energy Assistance Program, P.O. Box 1240, Columbus, OH 43216
CHN Housing Partners - Utility Assistance is located inside each of the following locations below:
Effective July 15, 2025: Walk-in utility assistance is available at our EAST and NORTH location only- up until daily capacity is reached. Please apply online, by fax, or mail your application. You can also dial (216) 600-8108 for help.
- Centro Villa (walk-in services are no longer accepted here)3140 W 25th St., Cleveland, OH 44109
- Buckeye Metro Health2816 E 116th St, Cleveland Ohio 44120
- The Greater Cleveland Food Bank15500 S Waterloo Rd, Cleveland, OH 44110CHN HEAP Utilities Office Hours-Client Facing Services:
Monday - Thursday - 9:00am- 11:00am.
Friday- CLOSED
List of required Documents Details:
Failure to submit all the required documentation for your appointment will delay your assistance.
Photo ID: required for each name listed on the gas and/or electric bill
Social Security Cards: required for all household members. Accepted forms include printouts from Social Security with full SS# on them, Medicare Cards, and OWF SNAP printouts
Birth Certificates for all household members are required; newborn birth letter is acceptable, anyone else in the household needs a birth certificate on file
Current gas, electric, water and sewer bills: If bills are in the landlord's name, a lease is required to demonstrate tenant responsibility.
Proof of Income is required for the last 30 days for all household members 18 years of age and older. Acceptable documents include SSA, SSI and SSDI award letters, Pension statement, Child Support, Utility Assistance documents
Individuals paid weekly need the last 4 paystubs
Individuals paid bi-weekly need 2-3 paystubs (make sure you have all paystubs for the last 30 days)
Individuals paid semi-monthly need 2 paystubs
Individuals paid month need 1 paystub
If paystubs are not available, you will need verification of your income from your employer (i.e., a printout of your last 30 days of pay)
Seasonal employees are required to provide 12 months of income documentation - if paystubs are not available, a printout from your employer is required
No Income: If the household has no income, or no verifiable income, you will need the following:
Self Declaration of Income Worksheet and IRS Tax Transcript
If you file a tax return, you can call the IRS at 1-800-908-9946
If you did not file a return, you can call the IRS at 1-800-829-1040
You can go to the IRS website at www.irs.gov/individuals/get-transcript
You can visit the IRS office in the Federal Building at 1240 East 9th St. Monday through Friday between 8:30 a.m. and 4:30 p.m.
Please note after reviewing your documents we may request additional information to complete your application.
Additional Notes
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a text and email reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing 216-600-8108 and following the instructions.
