Welcome to your CHN / CEOGC Appointment Scheduler

The health and well-being of our customers, staff, and communities are our highest priority. We understand the concern and uncertainty we are all experiencing surrounding the Coronavirus, therefore effective immediately, we will no longer be conducting Face-to-Face appointments for the Percentage of Income Payment Plan Plus (PIPP), PRC and Winter Crisis

Appointments are available. However, instead of going into an agency, you will be called by a HEAP Intake Specialist on the date and time of your appointment. You will be instructed on how to submit required documentation during your phone interview.

To avoid appointment delays, the telephone number you provide when scheduling must be a working number and one that you may be reached at to conduct your telephone interview.

Only need to reverify? You have options! If you are currently enrolled in PIPP and do not have a disconnection notice on your utility bills, you can reverify online OR by bringing in your application and documents to one of the following locations:

The Online Reverification Portal: www.energyhelp.ohio.gov

Where to bring your completed application & documents:

CHN Reverification applications will be accepted Monday through Thursday each week between the hours of 8:30 a.m. and 4 p.m. at each of the following CHN locations:

• CHN main office - 2999 Payne Ave, Suite 208 | Cleveland, OH 44114
• CHN Faifax Renaissance - 8111 Quincy Ave | Cleveland, OH 44104
• CEOGC Main office - 2203 Superior Ave | Cleveland, OH 44114

Please note: A completed application form must accompany other required documents in order for us to process your reverification. Application forms are available near the elevator on the ground floor at our main office at 2999 Payne Ave.

List of Docs to Bring

Failure to bring all required documentation with you to your appointment will delay your assistance. We require below documents:

• Photo ID: required for each name listed on the gas and/or electric bill
• Social Security Cards: required for all household members. Accepted forms include printouts from Social Security with full SS# on them, Medicare Cards, and OWF SNAP printouts
• Birth Certificates for all household members are required; newborn birth letter is acceptable, anyone else in the household needs a birth certificate on file
• Current gas and electric bills
• Proof of Income is required for the last 30 days for all household members 18 years of age and older. Acceptable documents include SSA, SSI and SSDI award letters, Pension statement, Child Support, Utility Assistance documents
• Individuals paid weekly need the last 4 paystubs
• Individuals paid bi-weekly need 2-3 paystubs (make sure you have all paystubs for the last 30 days)
• Individuals paid semi-monthly need 2 paystubs
• Individuals paid month need 1 paystub
• If paystubs are not available, you will need verification of you income from your employer (i.e. a printout of your last 30 days of pay)
• Seasonal employees are required to provide 12 months of income documentation - if paystubs are not available, a printout from your employer is required
• No Income: if the household has no income, or no verifiable income, you will need the following
• IRS Tax Transcript
• If you filed a tax return, you can call the IRS at 1-800-908-9946
• If you did not file a return, you can call the IRS at 1-800-829-1040
• You can go to the IRS website at www.irs.gov/individuals/get-transcript
• You can visit the IRS office in the Federal Building at 1240 East 9th St. Monday through Friday between 8:30 a.m. and 4:30 p.m.

Please note after reviewing your documents we may request additional information to complete your application.