Welcome to your CHN Housing Partners Appointment Scheduler

Did you know that you can conveniently self-apply online? If your services are on and you do not have a disconnect notice, an appointment is not required!  

We invite you to apply now by clicking the link  APPLY ON-LINE . This site will also provide information on how to apply by mail.  

If you wish to schedule an appointment, Please note that appointment scheduling is reserved for clients who meet one or more of the following:

• Valid PRC voucher from the County 

• Services are already off 

• Services are in disconnect status 

• Need to establish new service 

• Need to transfer service 

• Have a PIPP default with disconnection  

Please note:   

All required documents are required to be uploaded to IT front desk within 24 hours of your scheduled appointment. Incomplete appointments that have no documents uploaded will be canceled by 3:30 pm the prior business day and you will be required to reschedule your appointment. Instructions including required documents & how to upload can be found by visiting chn.itfrontdesk.com. Other options for an appt can be obtained by calling the new CHN phone number of: 216-600-8108.

If you are unable to use the online system to submit your application documents, you may submit one of the following ways:

• CHN Main located at 2999 Payne Ave, Cleveland, OH 44114 suite 134. Please do not drop off originals.
• You can also fax your documents to 216-912-0700 ATTN HEAP. Please note that Cuyahoga County Public Library offers FREE fax services at all branch locations.

When faxing, please use a cover page providing your full name, day and time of your appointment and the confirmation number. Please be aware that faxing can take up to 3 days, so ensure that you are allowing yourself enough time. 

List of required Documents Details: 

We require below documents. Failure to submit all the required documentation for your appointment will delay your assistance.  

• Photo ID: required for each name listed on the gas and/or electric bill 

• Social Security Cards: required for all household members. Accepted forms include printouts from Social Security with full SS# on them, Medicare Cards, and OWF SNAP printouts 

• Birth Certificates for all household members are required; newborn birth letter is acceptable, anyone else in the household needs a birth certificate on file 

• Current gas, electric, water and sewer bills:   If bills are in the landlord's name, a lease is required to demonstrate tenant responsibility. 

• Proof of Income is required for the last 30 days for all household members 18 years of age and older. Acceptable documents include SSA, SSI and SSDI award letters, Pension statement, Child Support, Utility Assistance documents 

  • Individuals paid weekly need the last 4 paystubs 

  • Individuals paid bi-weekly need 2-3 paystubs (make sure you have all paystubs for the last 30 days) 

  • Individuals paid semi-monthly need 2 paystubs 

  • Individuals paid month need 1 paystub 

  • If paystubs are not available, you will need verification of your income from your employer (i.e., a printout of your last 30 days of pay) 

  • Seasonal employees are required to provide 12 months of income documentation - if paystubs are not available, a printout from your employer is required 

• No Income: If the household has no income, or no verifiable income, you will need the following: 

  • IRS Tax Transcript 

  • If you file a tax return, you can call the IRS at 1-800-908-9946 

  • If you did not file a return, you can call the IRS at 1-800-829-1040 

  • You can go to the IRS website at www.irs.gov/individuals/get-transcript 

  • You can visit the IRS office in the Federal Building at 1240 East 9th St. Monday through Friday between 8:30 a.m. and 4:30 p.m. 

• Download the English application here

• Download the Spanish application here