Welcome to your CHN Housing Partners Appointment Scheduler

To Schedule a Crisis Appointment 

Appointment scheduling is reserved for applicants who have a valid PRC voucher issued by the County, or for whose services have been turned off, or are in disconnect status. 

Please note that the Winter Crisis ends March 31st.  Summer Crisis begins July 1st. Any crisis appointment made between those dates will be for LIHWAP (water/sewer) assistance only and no holds will be placed on gas/electric accounts.  

Crisis programs include: Winter Crisis which operates from November 1^st  to March 31^st  Summer Crisis which operates from July 1^st to September 30^th   and LIHWAP which operates October 1^st to September 30^th .   

Crisis appointments fill quickly.  If you are unable to secure an appointment at this time, please note that new appointments open each day beginning at 8 am and stagger throughout the day to provide optimal opportunity for scheduling.

If your services are on and you do not have a disconnect notice, or you are a first-time applicant, please review the reverifications section below.  

Document Submission Details for Appointment:
Document upload information and instructions can be found at the right-hand section of this page.  If you are unable to use the online system to submit your application documents, you may submit one of the following ways: 

• CHN Main Drop Box - 2999 Payne Ave, Cleveland, OH 44114. Please do not drop off originals.

• Fax#: 216-912-0700 (Cuyahoga County Public Library offers FREE fax services at all branch locations)

You must provide all required crisis application documents no less than 3 days prior to the date of your appointment, or you may be asked to reschedule. Failure to bring all required documentation with you to your appointment will delay your assistance.

Reverifications - To Apply, or Reverify HEAP/PIPP

 If you are currently enrolled/want to apply for HEAP/PIPP and do not have a disconnection notice, please: 

Reverify online using the Online Reverification Portal link    

OR 

Drop off your completed application and copies of required documents at one of the HEAP offices located below.

Reverification Submission Details:

CHN Reverification applications will be accepted Monday through Thursday each week between the hours of 8:30 a.m. and 4:00 p.m. at each of the following CHN/External locations:

• CHN main office - 2999 Payne Ave, Suite 208 | Cleveland, OH 44114

• CHN Fairfax Renaissance - 8111 Quincy Ave | Cleveland, OH 44104

CHN Reverification applications will also be accepted Monday through Thursday each week between the hours of 9:00 a.m. - 12:00pm and 1:00pm - 5:00 p.m. at each of the following CCPL locations:

• South Euclid-Lyndhurst -Cuyahoga County Public Library located at 1876 S Green Rd, South Euclid, OH 44121

 A completed application form must accompany other required documents for us to process your reverification. Application forms are available near the elevator on the ground floor at our main office at 2999 Payne Ave, at External reverification locations, or you may download and print using the links below.

Download the English Application Here: https://development.ohio.gov/static/individual/energyassistance/2022-2023-Heap-Application-ES-BW.pdf

https://development.ohio.gov/static/individual/energyassistance/2022-2023-Heap-Application-Spanish-BW.pdf

List of required Documents Details:

We require below documents. Failure to submit  all required documentation for your appointment will delay your assistance. 

• Photo ID: required for each name listed on the gas and/or electric bill

• Social Security Cards: required for all household members. Accepted forms include printouts from Social Security with full SS# on them, Medicare Cards, and OWF SNAP printouts

• Birth Certificates for all household members are required; newborn birth letter is acceptable, anyone else in the household needs a birth certificate on file

• Current gas, electric, water and sewer bills:   If bills are in the landlord's name, a lease is required to demonstrate tenant responsibility.

• Proof of Income is required for the last 30 days for all household members 18 years of age and older. Acceptable documents include SSA, SSI and SSDI award letters, Pension statement, Child Support, Utility Assistance documents

  • Individuals paid weekly need the last 4 paystubs

  • Individuals paid bi-weekly need 2-3 paystubs (make sure you have all paystubs for the last 30 days)

  • Individuals paid semi-monthly need 2 paystubs

  • Individuals paid month need 1 paystub

  • If paystubs are not available, you will need verification of your income from your employer (i.e., a printout of your last 30 days of pay)

  • Seasonal employees are required to provide 12 months of income documentation - if paystubs are not available, a printout from your employer is required

• No Income: If the household has no income, or no verifiable income, you will need the following:

  • IRS Tax Transcript

    • If you file a tax return, you can call the IRS at 1-800-908-9946

    • If you did not file a return, you can call the IRS at 1-800-829-1040

    • You can go to the IRS website at www.irs.gov/individuals/get-transcript

    • You can visit the IRS office in the Federal Building at 1240 East 9th St. Monday through Friday between 8:30 a.m. and 4:30 p.m.

Please note, after reviewing your documents we may request additional information/documentation to complete your application.