You must provide all required application documents no less than 3 days prior to the date of your appointment, or you may be asked to reschedule. Document upload information and instructions can be found at the right hand section. If you are unable to use the online system to submit your application documents, you may submit one of the following ways: 

  • CHN Main Drop Box - 2999 Payne Ave, Cleveland, OH 44114. Please do not drop off originals.
  • Fax#: 216-912-0700 (Cuyahoga County Public Library offers FREE fax services at all branch locations)

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Only need to reverify? You have options! If you are currently enrolled in PIPP and do not have a disconnection notice on your utility bills, you can reverify online OR by bringing in your application and documents to one of the following locations:

The Online Reverification Portal: www.energyhelp.ohio.gov

Where to bring your completed application & documents:

CHN Reverification applications will be accepted Monday through Thursday each week between the hours of 8:30 a.m. and 4 p.m. at each of the following CHN locations:

  • CHN main office - 2999 Payne Ave, Suite 208 | Cleveland, OH 44114
  • CHN Faifax Renaissance - 8111 Quincy Ave | Cleveland, OH 44104
  • Cuyahoga County Public Library located at 2111 Snow Road, Parma, OH 44134
  • Cuyahoga County Public Library located at 5409 Turney Rd, Cleveland, OH 44125
  • Cuyahoga County Public Library located at 1876 S Green Rd, South Euclid, OH 44121

Please note: A completed application form must accompany other required documents in order for us to process your reverification. Application forms are available near the elevator on the ground floor at our main office at 2999 Payne Ave. 

List of Docs to Bring

Failure to bring all required documentation with you to your appointment will delay your assistance. We require below documents:

  • Photo ID: required for each name listed on the gas and/or electric bill
  • Social Security Cards: required for all household members. Accepted forms include printouts from Social Security with full SS# on them, Medicare Cards, and OWF SNAP printouts
  • Birth Certificates for all household members are required; newborn birth letter is acceptable, anyone else in the household needs a birth certificate on file
  • Current gas and electric bills
  • Proof of Income is required for the last 30 days for all household members 18 years of age and older. Acceptable documents include SSA, SSI and SSDI award letters, Pension statement, Child Support, Utility Assistance documents
    • Individuals paid weekly need the last 4 paystubs
    • Individuals paid bi-weekly need 2-3 paystubs (make sure you have all paystubs for the last 30 days)
    • Individuals paid semi-monthly need 2 paystubs
    • Individuals paid month need 1 paystub
    • If paystubs are not available, you will need verification of you income from your employer (i.e. a printout of your last 30 days of pay)
    • Seasonal employees are required to provide 12 months of income documentation - if paystubs are not available, a printout from your employer is required
  • No Income: If the household has no income, or no verifiable income, you will need the following
    • IRS Tax Transcript
      • If you filed a tax return, you can call the IRS at 1-800-908-9946
      • If you did not file a return, you can call the IRS at 1-800-829-1040
      • You can go to the IRS website at www.irs.gov/individuals/get-transcript
      • You can visit the IRS office in the Federal Building at 1240 East 9th St. Monday through Friday between 8:30 a.m. and 4:30 p.m.

Please note after reviewing your documents we may request additional information to complete your application.

Visit Step Forward Scheduler Site


If you have booked your appointment, prior to October 11th, 2021, please use below link button to Upload the Documents. We apologize for the inconvenience.

Information

CHN Housing Partners seeks to reduce poverty and help low-income citizens of Cuyahoga County, OH to meet critical needs and become self-sufficient.

Locations of CHN Energy Assistance sites

  • CHN - Not currently providing in-person services.  Please call 216-350-8008 to schedule an appointment.
  • CHN Main is not currently providing in-person services.  Please call 216-350-8008 to schedule an appointment. 
  • Fairfax Renaissance is not currently providing in-person services.  Please call 216-350-8008 to schedule an appointment.
  • Bellaire-Puritas is not currently providing in-person services.  Please call 216-350-8008 to schedule an appointment.
  • Maple Heights Senior Center is not currently providing in-person services.  Please call 216-350-8008 to schedule an appointment.
  • CHN Buckeye Metro Health is not currently providing in-person services.  Please call 216-350-8008 to schedule an appointment.
  • CHN Euclid is not currently providing in-person services.  Please call 216-350-8008 to schedule an appointment.
  • Gordon Square is not currently providing in-person services.  Please call 216-350-8008 to schedule an appointment.

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (216) 350-8008 and press option 1 and following the instructions.