To Schedule a Crisis Appointment
Appointment scheduling is reserved for applicants who have a valid PRC voucher issued by the County, or for whose services have been turned off, or are in disconnect status.
Crisis programs include:
Crisis appointments fill quickly. If you are unable to secure an appointment at this time, please note that new appointments open each day beginning at 8 am and stagger throughout the day to provide optimal opportunity for scheduling.
If your services are on and you do not have a disconnect notice, or you are a first-time applicant, please review the reverifications section below.
Document Submission Details for Appointment:
Document upload information and instructions can be found at the right-hand section of this page. If you are unable to use the online system to submit your application documents, you may submit one of the following ways:
CHN Main Drop Box - 2999 Payne Ave, Cleveland, OH 44114. Please do not drop off originals.
Fax#: 216-912-0700 (Cuyahoga County Public Library offers FREE fax services at all branch locations)
You must provide all required crisis application documents no less than 3 days prior to the date of your appointment, or you may be asked to reschedule. Failure to bring all required documentation with you to your appointment will delay your assistance.
Reverifications - To Apply, or Reverify HEAP/PIPP
If you are currently enrolled/want to apply for HEAP/PIPP and do not have a disconnection notice, please:
Drop off your completed application and copies of required documents at one of the HEAP offices located below.
Reverification Submission Details:
CHN Reverification applications will be accepted Monday through Thursday each week between the hours of 8:30 a.m. and 4:00 p.m. at each of the following CHN/External locations:
CHN main office - 2999 Payne Ave, Suite 208 | Cleveland, OH 44114
CHN Fairfax Renaissance - 8111 Quincy Ave | Cleveland, OH 44104
CHN Reverification applications will also be accepted Monday through Thursday each week between the hours of 9:00 a.m. - 12:00pm and 1:00pm - 5:00 p.m. at each of the following CCPL locations:
Garfield Heights- Cuyahoga County Public Library located at 5409 Turney Rd, Cleveland, OH 44125
South Euclid-Lyndhurst -Cuyahoga County Public Library located at 1876 S Green Rd, South Euclid, OH 44121
A completed application form must accompany other required documents for us to process your reverification. Application forms are available near the elevator on the ground floor at our main office at 2999 Payne Ave, at External reverification locations, or you may download and print using the links below.
Download the English Application Here: https://development.ohio.gov/static/individual/energyassistance/2022-2023-Heap-Application-ES-BW.pdfDownload the Spanish Application Here: https://development.ohio.gov/static/individual/energyassistance/2021-2022-HEAP-Application-ES-BW.pdf
We require below documents. Failure to submit all required documentation for your appointment will delay your assistance.
Photo ID: required for each name listed on the gas and/or electric bill
Social Security Cards: required for all household members. Accepted forms include printouts from Social Security with full SS# on them, Medicare Cards, and OWF SNAP printouts
Birth Certificates for all household members are required; newborn birth letter is acceptable, anyone else in the household needs a birth certificate on file
Current gas, electric, water and sewer bills: If bills are in the landlord's name, a lease is required to demonstrate tenant responsibility.
Proof of Income is required for the last 30 days for all household members 18 years of age and older. Acceptable documents include SSA, SSI and SSDI award letters, Pension statement, Child Support, Utility Assistance documents
Individuals paid weekly need the last 4 paystubs
Individuals paid bi-weekly need 2-3 paystubs (make sure you have all paystubs for the last 30 days)
Individuals paid semi-monthly need 2 paystubs
Individuals paid month need 1 paystub
If paystubs are not available, you will need verification of your income from your employer (i.e., a printout of your last 30 days of pay)
Seasonal employees are required to provide 12 months of income documentation - if paystubs are not available, a printout from your employer is required
No Income: If the household has no income, or no verifiable income, you will need the following:
IRS Tax Transcript
If you file a tax return, you can call the IRS at 1-800-908-9946
If you did not file a return, you can call the IRS at 1-800-829-1040
You can go to the IRS website at www.irs.gov/individuals/get-transcript
You can visit the IRS office in the Federal Building at 1240 East 9th St. Monday through Friday between 8:30 a.m. and 4:30 p.m.
Please note, after reviewing your documents we may request additional information/documentation to complete your application.
CHN Housing Partners seeks to reduce poverty and help low-income citizens of Cuyahoga County, OH to meet critical needs and become self-sufficient.
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (216) 350-8008 and press option 1 and following the instructions.