Did you know that you can conveniently self-apply online? If your services are on and you do not have a disconnect notice, an appointment is not required!  

We invite you to apply now by clicking the link  APPLY ON-LINE This site will also provide information on how to apply by mail.  


If you wish to schedule an appointment, Please note that appointment scheduling is reserved for clients who meet one or more of the following:

  • Valid PRC voucher from the County 

  • Services are already off 

  • Services are in disconnect status 

  • Need to establish new service 

  • Need to transfer service 

  • Have a PIPP default with disconnection  

Please note: Funding for the Low Income Household Water Assistance Program (LIHWAP) has expired and the program is no longer accepting applications.

Please note:   We are unable to process any application for assistance without all of the required documents. Submitting is easy!   You may conveniently submit your documents now, or at any time, using the upload document link. If preferred, you may FAX your documents to   

(216) 912-0700.

When faxing, please use a cover page providing your full name, day and time of your appointment and the confirmation number. Please be aware that faxing can take up to 3 days, so ensure that you are allowing yourself enough time. If you do not have access to a fax machine, free faxing is available at all Cuyahoga County Public Library locations. You must submit documents not later than 1 week prior to your appointment date, or you may be required to reschedule. 

Crisis assistance programs are available as follows:  

  • Assistance for gas/electric heating is available during the Winter Crisis Program which runs Nov. 1st - March 31st  

  • Assistance for electric/cooling is available during the Summer Crisis Program which runs July 1st - September 30th.  

List of required Documents Details: 

We require below documents. Failure to submit all the required documentation for your appointment will delay your assistance.  

  • Photo ID: required for each name listed on the gas and/or electric bill 

  • Social Security Cards: required for all household members. Accepted forms include printouts from Social Security with full SS# on them, Medicare Cards, and OWF SNAP printouts 

  • Birth Certificates for all household members are required; newborn birth letter is acceptable, anyone else in the household needs a birth certificate on file 

  • Current gas, electric, water and sewer bills:   If bills are in the landlord's name, a lease is required to demonstrate tenant responsibility. 

  • Proof of Income is required for the last 30 days for all household members 18 years of age and older. Acceptable documents include SSA, SSI and SSDI award letters, Pension statement, Child Support, Utility Assistance documents 

    • Individuals paid weekly need the last 4 paystubs 

    • Individuals paid bi-weekly need 2-3 paystubs (make sure you have all paystubs for the last 30 days) 

    • Individuals paid semi-monthly need 2 paystubs 

    • Individuals paid month need 1 paystub 

    • If paystubs are not available, you will need verification of your income from your employer (i.e., a printout of your last 30 days of pay) 

    • Seasonal employees are required to provide 12 months of income documentation - if paystubs are not available, a printout from your employer is required 

  • No Income: If the household has no income, or no verifiable income, you will need the following: 

    • IRS Tax Transcript 

    • If you file a tax return, you can call the IRS at 1-800-908-9946 

    • If you did not file a return, you can call the IRS at 1-800-829-1040 

    • You can go to the IRS website at www.irs.gov/individuals/get-transcript 

    • You can visit the IRS office in the Federal Building at 1240 East 9th St. Monday through Friday between 8:30 a.m. and 4:30 p.m. 

  • Download the English application here

  • Download the Spanish application here

Please note, after reviewing your documents we may request additional information/documentation to complete your application. 

Visit Step Forward Scheduler Site


CHN Housing Partners seeks to reduce poverty and help low-income citizens of Cuyahoga County, OH to meet critical needs and become self-sufficient.

Locations of CHN Energy Assistance sites

  • CHN Main is not currently providing in-person services at our office 2999 Payne Ave, Suite 134, Cleveland, OH 44114. 

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a phone reminder the day before your appointment. 

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing (216) 350-8008 and following the instructions. 

Please Note: All crisis appointments are conducted by phone. You do not need to visit an office location.