Scheduler Phone: 216-600-8108

Welcome to your CHN Housing Partners

Appointment Scheduler

Upcoming Appointments

View/Check/Cancel upcoming appointments here.

Schedule an Appointment

Crisis (Disconnects) & PRC ONLY

Reconnect Requests

Reconnect Waitlist ONLY

Upload Documents

Upload documents for your upcoming appointment here.


Important Message

If you wish to schedule an appointment, Please note that appointment scheduling is reserved for clients who meet one or more of the following:

You are in crisis when:

  • Valid PRC voucher from the County
  • Services are already off
  • Services are in disconnect status
  • Need to establish new service
  • Need to transfer service
  • Have a PIPP default with disconnection

CHN Housing Partners is a local provider of Ohio's Winter Crisis Program. Energy Assistance Services staff cannot make appointments by request. For households without service, our new Reconnection Waitlist serves as a starting point to assistance. The Reconnection Waitlist is accessed through our appointment scheduling system. Households confirmed to be without service at the time of request will receive priority scheduling to get services restored. Those with disconnection notices may schedule a Disconnection Appointment through the agency’s appointment scheduling system. The scheduler is available 24/7 and shows all appointment availability. New appointments open daily.

Very Important Message

All required documents are required to be uploaded to IT front desk within 24 hours of your scheduled appointment. Incomplete appointments that have no documents uploaded will be canceled by 3:30 pm the prior business day and you will be required to reschedule your appointment. Instructions including required documents & how to upload can be found by visiting chn.itfrontdesk.com. Other options for an appt can be obtained by calling the new CHN phone number of: 216-600-8108.

Please Note: All crisis appointments are conducted by phone. You do not need to visit an office location.

Scheduler Notes

Did you know that you can conveniently self-apply online? If your services are on and you do not have a disconnect notice, an appointment is not required!
We invite you to apply now by clicking the link APPLY ON-LINE. This site will also provide information on how to apply by mail.

If you are unable to use the online system to submit your application documents, you may submit one of the following ways:

  • CHN Main located at 2999 Payne Ave, Cleveland, OH 44114 suite 134. Please do not drop off originals.
  • You can also fax your documents to 216-912-0700 ATTN HEAP. Please note that Cuyahoga County Public Library offers FREE fax services at all branch locations.

HEAP Utilities Office Hours:
Monday - Thursday , 9:00am- 3:00pm. Closed on Fridays

When faxing, please use a cover page providing your full name, day and time of your appointment and the confirmation number. Please be aware that faxing can take up to 3 days, so ensure that you are allowing yourself enough time.

Crisis assistance programs are available as follows:

  • Assistance for gas/electric heating is available during the Winter Crisis Program which runs Nov. 1st - March 31st
  • Assistance for electric/cooling is available during the Summer Crisis Program which runs July 1st - September 30th.

List of required Documents Details:

We require the documents below. Failure to submit all the required documentation for your appointment will delay your assistance.

  • Photo ID: required for each name listed on the gas and/or electric bill 

  • Social Security Cards: required for all household members. Accepted forms include printouts from Social Security with full SS# on them, Medicare Cards, and OWF SNAP printouts 

  • Birth Certificates for all household members are required; newborn birth letter is acceptable, anyone else in the household needs a birth certificate on file 

  • Current gas, electric, water and sewer bills:   If bills are in the landlord's name, a lease is required to demonstrate tenant responsibility. 

  • Proof of Income is required for the last 30 days for all household members 18 years of age and older. Acceptable documents include SSA, SSI and SSDI award letters, Pension statement, Child Support, Utility Assistance documents 

    • Individuals paid weekly need the last 4 paystubs 

    • Individuals paid bi-weekly need 2-3 paystubs (make sure you have all paystubs for the last 30 days) 

    • Individuals paid semi-monthly need 2 paystubs 

    • Individuals paid month need 1 paystub 

    • If paystubs are not available, you will need verification of your income from your employer (i.e., a printout of your last 30 days of pay) 

    • Seasonal employees are required to provide 12 months of income documentation - if paystubs are not available, a printout from your employer is required 

  • No Income: If the household has no income, or no verifiable income, you will need the following: 

    • IRS Tax Transcript 

    • If you file a tax return, you can call the IRS at 1-800-908-9946 

    • If you did not file a return, you can call the IRS at 1-800-829-1040 

    • You can go to the IRS website at www.irs.gov/individuals/get-transcript 

    • You can visit the IRS office in the Federal Building at 1240 East 9th St. Monday through Friday between 8:30 a.m. and 4:30 p.m. 

Please note after reviewing your documents we may request additional information to complete your application.

Additional Notes

Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a text and email reminder the day before your appointment.

Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing 216-600-8108 and following the instructions.