Scheduler Phone: 
Upcoming Appointments
View/Check/Cancel upcoming appointments here.
Schedule an Appointment
PRC ONLY
Upload Documents
Upload documents for your upcoming appointment here.
Appointment Eligibility Criteria
Appointment scheduling is reserved for clients who meet one or more of the following:
- Valid PRC voucher from the County
- Services are already off
- Services are in disconnect status
- Need to establish new service
- Need to transfer service
- Have a PIPP default with disconnection
For households without service, The Reconnection Waitlist serves as a starting point to assistance. Households confirmed to be without service at the time of request will receive priority scheduling to get services restored. Those with disconnection notices will need to schedule an Appointment. The scheduler is available 24/7 and shows all appointment availability. New appointments open daily.
Very Important Message
All required documents must be uploaded to IT front desk within 24 hours of your scheduled appointment. Incomplete appointments that have no documents uploaded will be canceled by 3:30 pm the prior business day and you will be required to reschedule your appointment. Instructions including required documents & how to upload can be found by clicking the UPLOAD button link. Other options for an appt can be obtained by calling the new CHN phone number of: 216-600-8108.
If you are unable to use the online scheduling system to submit your crisis appointment documents, you may submit one of the following ways:
- CHN Main located at 2999 Payne Ave, Cleveland, OH 44114 suite 134. Please do not drop off originals.
- You can also fax your documents to 216-912-0700 ATTN HEAP. Please note that Cuyahoga County Public Library offers FREE fax services at all branch locations.
When faxing, please use a cover page providing your full name, day and time of your appointment and the confirmation number. Please be aware that faxing can take up to 3 days, so ensure that you are allowing yourself enough time.
Please Note: All crisis appointments are conducted by phone. You do not need to visit an office location.
Scheduler Notes
Did you know that you can conveniently self-apply online? If your services are on and you do not have a disconnect notice, an appointment is not required!
We invite you to apply online now by clicking the link here: APPLY ON-LINE or Mail application/reverification directly to: Office of Community Assistance, Home Energy Assistance Program, P.O. Box 1240, Columbus, OH 43216
CHN HEAP Utilities Office Hours:
Monday - Thursday - 9:00am- 3:00pm.
Closed on Friday's
Crisis assistance programs are available as follows:
- Assistance for gas/electric heating is available during the Winter Crisis Program which runs Nov. 1st - March 31st
- Assistance for electric/cooling is available during the Summer Crisis Program which runs July 1st - September 30th.
- Households must have a gross income at or below 175% of the federal poverty guidelines to be eligible for the program.
List of required Documents Details:
Failure to submit all the required documentation for your appointment will delay your assistance.
Photo ID: required for each name listed on the gas and/or electric bill
Social Security Cards: required for all household members. Accepted forms include printouts from Social Security with full SS# on them, Medicare Cards, and OWF SNAP printouts
Birth Certificates for all household members are required; newborn birth letter is acceptable, anyone else in the household needs a birth certificate on file
Current gas, electric, water and sewer bills: If bills are in the landlord's name, a lease is required to demonstrate tenant responsibility.
Proof of Income is required for the last 30 days for all household members 18 years of age and older. Acceptable documents include SSA, SSI and SSDI award letters, Pension statement, Child Support, Utility Assistance documents
Individuals paid weekly need the last 4 paystubs
Individuals paid bi-weekly need 2-3 paystubs (make sure you have all paystubs for the last 30 days)
Individuals paid semi-monthly need 2 paystubs
Individuals paid month need 1 paystub
If paystubs are not available, you will need verification of your income from your employer (i.e., a printout of your last 30 days of pay)
Seasonal employees are required to provide 12 months of income documentation - if paystubs are not available, a printout from your employer is required
No Income: If the household has no income, or no verifiable income, you will need the following:
Self Declaration of Income Worksheet and IRS Tax Transcript
If you file a tax return, you can call the IRS at 1-800-908-9946
If you did not file a return, you can call the IRS at 1-800-829-1040
You can go to the IRS website at www.irs.gov/individuals/get-transcript
You can visit the IRS office in the Federal Building at 1240 East 9th St. Monday through Friday between 8:30 a.m. and 4:30 p.m.
Please note after reviewing your documents we may request additional information to complete your application.
Additional Notes
Within minutes of making your appointment, you should receive a confirmation email with a calendar appointment attached to the email. In addition, you will also receive a text and email reminder the day before your appointment.
Appointments can be changed or canceled at any time on this website. You can also make or cancel an appointment at any time (24/7) using our automated phone system by dialing 216-600-8108 and following the instructions.
